{"id":12186,"date":"2025-05-22T09:14:10","date_gmt":"2025-05-22T09:14:10","guid":{"rendered":"https:\/\/www.cnbaianfire.com\/?page_id=12186"},"modified":"2026-04-23T09:49:05","modified_gmt":"2026-04-23T09:49:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cnbaianfire.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/www.cnbaianfire.com\/wp-content\/uploads\/2025\/05\/faq-banner.webp&#8221; alt=&#8221;faq banner&#8221; title_text=&#8221;faq banner&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;15px||0px||false|false&#8221; border_color_bottom=&#8221;#eeeeee&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||15px||false|false&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#eeeeee&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dipl_breadcrumb breadcrumb_layout=&#8221;layout2&#8243; separator_text=&#8221;\/&#8221; separator_size=&#8221;18px&#8221; separator_color=&#8221;#888888&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_text_settings_text_align=&#8221;left&#8221; global_text_settings_font_size=&#8221;18px&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; link_text_color=&#8221;#000000&#8243; global_text_settings_font_size_tablet=&#8221;18px&#8221; global_text_settings_font_size_phone=&#8221;14px&#8221; global_text_settings_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/dipl_breadcrumb][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;wu&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||1px||false|false&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;32px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;18px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<h1>FAQ sur <span>F<\/span><span>ire <\/span><span>P<\/span><span>rotection<\/span><span>\u00a0Produits<\/span><\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<p>Vous avez des questions sur notre <a href=\"https:\/\/www.cnbaianfire.com\/products\/\">produits de protection contre l'incendie<\/a>\u00a0ou des services ? Vous n'\u00eates pas seul - et nous sommes l\u00e0 pour vous aider. <a href=\"https:\/\/www.cnbaianfire.com\/contact-us\/\">Contactez nous<\/a> aujourd'hui - nous vous r\u00e9pondrons rapidement avec les r\u00e9ponses et les solutions dont vous avez besoin pour aller de l'avant en toute confiance.<\/p>\n<p>&nbsp;<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221; module_id=&#8221;faq&#8221; _builder_version=&#8221;4.21.0&#8243; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#d00010&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#f5f5f5&#8243; toggle_icon=&#8221;&#x75;||divi||400&#8243; icon_color=&#8221;#d00010&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;23px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#000000&#8243; toggle_level=&#8221;h2&#8243; toggle_font=&#8221;|600|||||||&#8221; toggle_font_size=&#8221;18px&#8221; toggle_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_line_height=&#8221;1.6em&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Q: Are your products certified for use in my country?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<p>R : Oui, nos produits b\u00e9n\u00e9ficient des principales certifications internationales (CE, UL, LPCB, etc.). Indiquez-nous votre march\u00e9 cible et nous vous confirmerons les produits certifi\u00e9s qui vous conviennent.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Q: How do I know your products meet my local fire safety standards?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<p>Indiquez votre pays et votre application (par exemple, bureau, usine), et nos experts vous recommanderont des produits conformes aux r\u00e9glementations et normes locales.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Q: What is your quality guarantee and warranty?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<p>R : Nous nous engageons sur la qualit\u00e9 de nos produits. Tous les produits sont garantis 2 ans contre les d\u00e9fauts. Des conditions claires sont fournies avec votre commande.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Q: What are your payment and shipping terms for international orders?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<p>R : S\u00e9curit\u00e9 et clart\u00e9 : les conditions standard sont T\/T (transfert bancaire) avec d\u00e9p\u00f4t. Nous exp\u00e9dions nos produits FOB au port de Chine. Des partenaires logistiques fiables assurent la livraison \u00e0 votre port.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module dipl_breadcrumb dipl_breadcrumb_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipl-breadcrumb-wrapper layout2\">\n\t\t\t\t\t\t\t\t<ol class=\"dipl-breadcrumb-inner\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\">\n\t\t\t\t\t\t\t\t\t<li property=\"itemListElement\" typeof=\"ListItem\" data-icon=\"&#x24;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t    <a class=\"breadcrumb-item dipl-home-page\" href=\"https:\/\/www.cnbaianfire.com\/fr\" property=\"item\" typeof=\"WebPage\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t      \t<span class=\"breadcrumb-page\" property=\"name\">Accueil<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t    <\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t    <meta property=\"position\" content=\"1\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>FAQ about Fire Protection\u00a0ProductsHave questions about our fire protection products\u00a0or services? 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